Payment Support

Trouble Matching Your Payment?

If you paid your order via bank transfer but forgot to include the reference number or entered it incorrectly, you can provide your payment details here.

Please fill out the form with your order number, email address, and the IBAN of the account used for the transfer. This allows us to manually match your payment and process your order as quickly as possible.

What Happens Next?

After submitting the form, our team will manually search for your payment using the IBAN provided and assign it to your order.

This process may take 1–2 business days. Once your payment has been successfully matched, you will receive a confirmation email, and your order will be prepared for shipment.

Need Help?

If this form does not resolve your issue or if you have any other questions regarding your order or payment, please contact our customer support team.

Simply send us an email at support@canapuff.com